Center Store Lead

Company Name:
Center Store Lead Job Overview Thecenter store lead will support the manager with the daily operations of the department (grocery, general merchandise, dairy and frozen fodd area). This position will assist the manager with implementing plans to ensure customer confidence and loyalty by promoting and executing consistent operating conditions, providing courteous, knowledgeable and prompt service and a friendly atmosphere. In addition, this position will assume department operational responsibility in the absence of the manager. Primary Responsibilities Support the manager with the management of inventory, in-stock position, pricing integrity, merchandising, labor, security, expense control and other operational processes to company standards. Support the department manager in ensuring the department achieves the standards of performance as outlined in the work plan. Lead department team members in productive replenishment, product rotation, conditioning and cleaning processes. Support training and developing of team members in accordance with company policy and procedures; lead team members by example by completing department tasks and serving customers with the highest level of service. Ensure team members greet, assist, provide efficient service and thank customers in a prompt, courteous, friendly and business-like manner in order to promote the company image as a service-oriented operation. Resolve customer complaints to the full satisfaction of the customer. Answer product questions and offer assistance in finding or suggesting product selection. Ensure company standards of safety, proper food handling practices, sanitation and productivity are achieved; ensure operations are consistent with all aspects of federal and state health, safety and sanitation codes. Support the manager in ensuring all policies and programs are communicated and carried out in a positive and timely manner. Notify management of team member theft, customer shoplifting, unauthorized markdowns or property defacement. Promote high team member morale. Perform other job-related duties as assigned. Critical Competencies and Skills People Merchant and Brand Business and Results Builds Trusting & Loyal Relationships Partners Effectively & Demonstrates Teamwork Communicates with Impact & Candor Leverages Diversity & Ensures Inclusion Coaches & Develops Others Builds Customer Loyalty Facilitates Innovation & Change Plans & Organizes Supports Achievement of Results Displays Business & Financial Acumen Minimum Qualifications Must be 18 years of age. High school diploma or equivalent. Proven performance as BI-LO Winn-Dixie team member in the center store department; or one (1) year management or supervisory experience in supermarkets, retail, resturants, hotels, or general buisness. Compliance with all company policies and procedures. Ability to read, write and speak English proficiently. Ability to understand and follow English instructions. Authorization to work in the United States or the ability to obtain the same. Successful completion of pre-employment drug testing and background check. Preferred Qualifications Provenexperience as a BI-LO Winn-Dixie team member inthe center store department and at least one other department in the store; or two (2) years proven leadership in the department. Proficient with computer applications used in effectively operating the department. Strong customer service skills. Exceptional interpersonal, motivational and communication skills.

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