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Sr IT Analyst- Device Support

Responsibilities:

  • Supports fast moving, large scale manufacturing projects with testing, device planning and scalable technical configuration
  • Assists with technical deployment activities for manufacturing to ensure proper technology assets and applications are deployed
  • Maintains awareness of the latest technology and how best to leverage its capabilities for our organization
  • Reviews, troubleshoots and resolves complex end-user and system-initiated incidents via the enterprise ticketing system within department defined service level agreements
  • Communicates effectively within the department and with stakeholders regarding operational issues for continuous improvements
  • Maintains active capabilities that support the long term technology and business strategies around the customer experience
  • Provides technical mentorship to less experienced EUC staff as needed

Qualifications

  • Requires 5+ years experience in a similar support focused role for an organization with multiple locations.
  • Advanced LAN networking troubleshooting skills
  • Advanced troubleshooting skills to solve hardware and software-related issues for Windows and Mac OS & supporting productivity applications (MS Office, Adobe, etc)
  • Moderate experience with application deployment, scripting and imaging tools (KACE preferred, SCCM, JAMF, etc.)
  • Familiarity with VDI, VPN and other remote tools
  • Familiarity using 3rd party remote access tools to troubleshoot remote users incidents

Knowledge, skills & abilities:

  • Must exhibit strong leadership skills and comfort in providing work direction and prioritization to other less experienced staff
  • Familiarity and technical competence with asset management software and/or technical interfaces to support end-user computing
  • Must possess superior written and oral communication
  • Must display ability to interact effectively in a cross-functional team; maintaining and leveraging strong work relationships
  • Must exhibit excellent judgment and independent decision making skills
  • Must execute with high quality
  • Must operate in high pressure situations and successfully handle multiple priorities
  • Must display strong organizational skills

Equal Opportunity Employer

Sleep Number is an equal opportunity employer, committed to recruiting, hiring and promoting qualified people of all backgrounds, regardless of sex; race; color; creed; national origin; religion; age; marital status; pregnancy; physical, mental, communicative or sensory disability; sexual orientation; gender identity or any other basis protected by federal, state or local law.



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