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Sr IT Analyst- Device Support

Overview This critical position is responsible for deploying, monitoring, and maintaining the company's end-user computing environment.  This includes responding to incidents from manufacturing, distributionfacilities and over 500 retaillocations regarding device, application, and connectivity issues for desktop computers, laptops, printers, and other proprietary technology devices for Sleep Number.  In addition, this senior role plays a primary role in projects and their execution surrounding End-User Computing. Responsibilities Supports fast moving, large scale manufacturing projects with testing, device planning and scalable technical configuration Assists with technical deployment activities for manufacturing to ensure proper technology assets and applications are deployed Maintains awareness of the latest technology and how best to leverage its capabilities for our organization Reviews, troubleshoots and resolves complex end-user and system-initiated incidents via the enterprise ticketing system within department defined service level agreements Communicates effectively within the department and with stakeholders regarding operational issues for continuous improvements Maintains active capabilities that support the long term technology and business strategies around the customer experience Provides technical mentorship to less experienced EUC staff as needed Qualifications Requires 5+ years' experience in a similar support focused role for an organization with multiple locations. Advanced LAN networking troubleshooting skills Advanced troubleshooting skills to solve hardware and software-related issues for Windows and Mac OS & supporting productivity applications (MS Office, Adobe, etc) Moderate experience with application deployment, scripting and imaging tools (KACE preferred, SCCM, JAMF, etc.) Familiarity with VDI, VPN and other remote tools Familiarity using 3rd party remote access tools to troubleshoot remote users incidents Knowledge, skills & abilities: Must exhibit strong leadership skills and comfort in providing work direction and prioritization to other less experienced staff Familiarity and technical competence with asset management software and/or technical interfaces to support end-user computing Must possess superior written and oral communication Must display ability to interact effectively in a cross-functional team; maintaining and leveraging strong work relationships Must exhibit excellent judgment and independent decision making skills Must execute with high quality Must operate in high pressure situations and successfully handle multiple priorities Must display strong organizational skills
Salary Range: NA
Minimum Qualification
5 - 7 years

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